No matter what industry you’re in, gathering feedback is an essential part of customer acquisition and business improvement. When Paul Jaglowski and his three co-founders realized that there were few alternatives for customers to share their thoughts with businesses unless it’s on paper or via Yelp, they founded cloud-based feedback platform Feedtrail. The startup’s distinguishing factor is […]
Back in 2006, after amassing a library of business books, Arnie Malham brought them into his 30-person advertising firm to share with colleagues. After only a few folks grabbed the books, Malham, who was president of the firm, decided to add in incentives through monetary rewards and point values. “I got frustrated, because I knew how […]
Getting feedback from your employees to make sure you’re doing everything you can to keep them happy and productive is hard enough when you’re all in the same office — the challenge is magnified when you have employees out in the field. But providing opportunities for feedback is critical to employee engagement, and eventually to […]
Are you engaged at work? A 2015 Gallup poll says your answer is likely not, but you’re not alone: as many as half of those surveyed were “not engaged” and another 17.2 percent were “actively disengaged.” And if you’re an employer, you may be panicking — low engagement could mean low productivity or high turnover. […]
Since the beginning of her career, regardless of whatever industry she’s working in at the time, Tonya Webster has focused on prioritizing the experience of every one of her customers. At each workplace, from military financial services company USAA to Citigroup, Webster climbed the internal ladder (often from entry and mid-level positions) and learned the processes until […]