Customer Success

When teams are asked to do more with less, they often turn to SaaS startups and companies to help them automate and streamline their business processes. That means big opportunities…

UserIQ, an Atlanta startup that informs B2B SaaS companies about all their user data, has acquired Bangalore-based Appunfold. With this acquisition, UserIQ has extended its user engagement and analytics capabilities across…

Keeping customers engaged with your product as well as listening to their concerns often lands on the shoulders of a company’s customer success team. Customer success managers are the next…

You know what a marketer does, and a sales team, and even an account manager, but customer success is a field that is still being defined. Hovering amidst the fields of technology, marketing,…

Salesloft has seen explosive growth, expanding its user base by 2000% two years in a row. Katie Rogers, VP of Customer Success, shares her strategies for building a team strong…