Software developer and entrepreneur Chris Dix founded Thoughtpost five years ago as a vehicle to market his software consulting work. He worked with entities across a large range of industries ranging from NASA to vending machine…
customer service
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CommunityResources
Beyond Product: How Quality Customer Support Can Set You Apart
by Muriel Vegaby Muriel VegaBeyond user experience and good design, building out a solid support team can make or break your product when it comes to acquisition and retention of users. Three out of…
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Salesloft has seen explosive growth, expanding its user base by 2000% two years in a row. Katie Rogers, VP of Customer Success, shares her strategies for building a team strong…
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From the moment we identify a need as a consumer, we begin a customer journey. We expect companies we purchase from to not only fill that need, but to delight…
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CompaniesStartups
Sayroom: Because Sometimes Writing Just Isn’t Enough
by Ryan Heraldby Ryan HeraldSayroom is a mobile app that captures the real voice of the customer for companies through the power of audio. People naturally react to the things around them; their mission…
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(Photo credit: Joeff Davis/Creative Loafing) We caught up with Janelle Jolley (@jolleyjanelle) an alumnus of Howard University and Georgia State University, to find out more about her newest endeavor Sidewalk…