customer service

Software developer and entrepreneur Chris Dix founded Thoughtpost five years ago as a vehicle to market his software consulting work. He worked with entities across a large range of industries ranging from NASA to vending machine…

Beyond user experience and good design, building out a solid support team can make or break your product when it comes to acquisition and retention of users. Three out of…

Salesloft has seen explosive growth, expanding its user base by 2000% two years in a row. Katie Rogers, VP of Customer Success, shares her strategies for building a team strong…

From the moment we identify a need as a consumer, we begin a customer journey. We expect companies we purchase from to not only fill that need, but to delight…

Sayroom is a mobile app that captures the real voice of the customer for companies through the power of audio. People naturally react to the things around them; their mission…

(Photo credit: Joeff Davis/Creative Loafing)   We caught up with Janelle Jolley (@jolleyjanelle) an alumnus of Howard University and Georgia State University, to find out more about her newest endeavor Sidewalk…