In our second sneak preview clip from the David Cummings Fireside Chat – remember the full video will be released this Friday – David hits on what it takes to be the best. As a business leader, there is a certain lens through which David views his company. Are we the best place to work? Are we the best place to be a customer? That’s how he developed his platform for a successful company culture. David says it best below.
Many thanks to SUNO Media and David Seeney for the solid video production work.
Transcript services provided by TranscriptsHQ, a proud Atlanta startup (and now a David Cummings-invested company).
Scott Henderson: And it seems to be, in the, preparation for tonight’s conversation that you were doing a lot of what I would call, painting, kind of layering things up, and then you started realizing that you could sculpt out what wasn’t needed and you’re very specific, I mean, when I was asking you earlier in terms of what was the, how would you describe the culture and what was, the ingredients, you’ve got it pretty well baked up, down to just a couple of talking points it seems, like. What are those elements of that successful culture for you?
David Cummings: Sure, so it’s, we have described it and we have repeated it over and over again as being the best place to work and the best place to be a customer. The best place to work and best place to be a customer, and you can use that lens in everything that we did. So all aspects of the business. And with that emphasis every decision we made became an easy decision because we held it up against, “Is this going to help us be the best place to work? Yes or no?”, “Is this going to help us be the best place to be a customer? Yes or no?” And so, overarching we just kept repeating that, over and over again. Best place to work, best place to be a customer. And then we had a sublevel which was we want to be a platform for good work, good people, and good pay. Good work defined as work that is challenging, that is interesting and stimulating, good people which is the most important one, defined as people who are positive, self starting and supportive, and that was what was most important to us. And then good pay, defined as competitive market rate salary with benefits that are in the 99th percentile. So best place to work, best place to be a customer as the overarching theme, the subtheme, good work, good people, good pay. Good people being the most important, positive, self-starting and supportive. And then just institutionalizing it, just pounding it over and over again in all aspects of the business.
Be sure to check back tomorrow for the next sneak peek. And mark your calendars for the Friday, July 19 release of the full interview.