After encountering success in seven major cities including New York, Chicago, and San Francisco, reservation technology platform Reserve has come to the South. Launching in Atlanta this month, Reserve already has local star chef Kevin Rathbun concept restaurants, Canoe, and Castellucci Hospitality Group restaurant Double Zero in its roster with plans to add more.
“We’ve heard loud and clear from restaurateurs across the country that they need something different – technology that is better aligned with their interests and allows them to focus on their guest experience, Greg Hong, CEO of Reserve tells Hypepotamus. “We’re thrilled that Reserve can deliver this to the thriving Atlanta dining community now, when they need it most, and proud that so many great restaurants have chosen to work with us.”
Reserve, founded in 2014, helps restaurants connects with diners through a CRM platform that keeps up with guest notes, visit history, and wait list requests for a low monthly fee (instead of paying per reservation). With insights from restaurant owners and chefs and a revenue-increasing algorithm, Reserve has focused on the biggest issues within guest relations including dead space and no-show reservations. The app, free for diners, allows restaurants to manage times available for reservations as well as help walk-in focused restaurants check on table statuses, text guests when their table is ready, and create an easy-to-use waitlist.
From the customer standpoint, you can get hundreds of restaurant options at your fingertips with selections curated by food, service, neighborhood, and vibe with an option to instant book through the app.
By providing a better experience, both to diners and restaurant employees, Reserve has seated over 16 million diners at a variety of restaurants around the United States.