Digital hospitality self-service platform QikServe has announced the opening of their North American headquarters in Atlanta. Based in the United Kingdom, the company provides in-store self-service solutions for the whole customer experience, from ordering to payment, for hospitality operators like restaurants and hotels.
“While we are primarily focused on serving the whole North American market from our Atlanta location, the city itself is certainly a hospitality hub, with a major airport and meeting venues, world-class hotels, restaurants and attractions that attract business travelers and tourists alike,” CEO Daniel Rodgers tells Hypepotamus.
“Atlanta is located close to one of our key technology partners, and is very well-connected with the rest of the US, making it an ideal hub for us to operate from. Atlanta also offers great access to top technology talent, which is always a primary concern for a growing software firm,” says Rodgers.
QikServe’s ordering and payment solution works with self-checkout kiosks, tablets, mobile devices and more. At a restaurant, customers can order and pay directly at the table through the software, without having to flag down a waiter. The interface offers various languages, multi-currency options and data analytics on sales for the operator.
“We make it easy for the operator by unifying all their customer-facing digital services on a single platform, meaning that they can quickly and easily scale up and add new solutions, and also benefit from a single point of collection for data that can help them engage better with customers,” says Rodgers.
“In addition to reducing waiting times and improving the customer experience, our self-service solutions typically result in guests spending around 20 percent more per visit, on average,” says Rodgers.
The company recently underwent a rebranding, in light of an increasingly-crowded market, to streamline their offerings and put the focus back on the valuable data coming from their software. “We also wanted to reflect the fact that what we do is complex, but that we actually make life easier for our clients and their guests by simplifying the complexity and turning it into an amazing experience. That is reflected both in our language, but also in the way we present ourselves,” Sif Rai, CMO of QikServe, wrote in the company’s blog this May.
The initial Atlanta team, based out of the Atlanta Tech Village in Buckhead, will build a customer success foundation as they connect with new and current restaurant and travel hospitality clients in North America. They plan to expand to a team of eight over the next 12 months with sales, account management, customer support and operations employees, according to Rodgers.
“We are looking to become an effective contributor to the technology scene in Atlanta,” says Rodgers. “We have experience of operating out of facilities similar to the Village and found them extremely beneficial from a tech community perspective. Sharing knowledge and bringing like-minded people together can yield special results.”
Photos provided by QikServe