Website Package Solutions, Inc.
The driving force behind our success is our unwavering belief in clear and effective communication. In this position, you will create easy-to-understand user content and product documentation to increase product clarity, performance, and usability. A strong knowledge base and ability to work cooperatively with other teams are a must.
As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand. If you’re a student, this will be an ideal position to gain experience.
Technical Writer Duties and Responsibilities:
Develop comprehensive documentation that meets organizational standards and audience goals.
Obtain a deep understanding of software and hardware products and services to translate complex product information into simple, polished, and engaging content.
Write user-friendly content, tutorials, and interface text that meets the needs of the target audience, turning insights language that sets our users up for success.
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
-Evaluate current content and develop innovative approaches for improvement.
-Work with internal teams to understand product documentation requirements.
-Utilize a variety of media forms; including images and charts.
Technical Writer Requirements and Qualifications:
-Proven ability to quickly learn and understand complex topics.
-Superior written and verbal communication skills, with a keen eye for detail.
-BS or working toward a BS in Computer Science, Engineering, or equivalent preferred.
-Drive to gain experience as an effective technical writer.
-Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
-Solid working knowledge of Microsoft Office suite and Google Drive apps.
-Familiarity with the SDLC and general software development.
Daily and Monthly Responsibilities:
-Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
-Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
-Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
-Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
-Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
-Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
-Firm understanding of the systems development life cycle (SDLC).
-Previous software development experience.
Package Solutions, Inc. is a venture capital funded high-tech software/hardware startup located in Atlanta, GA that is addressing the problem/opportunity of huge numbers of packages coming into apartment communities (think Amazon) in the U.S. and abroad. This issue is now overwhelming leasing office staff and clogging lobbies/hallways. We have invented a patent-pending solution to make the process of residents getting AND returning packages super easy 24/7 right in the apartment community. Our solution also greatly speeds up the task for package carriers such as UPS, FedEx and USPS, while freeing leasing office staff of the burden of managing packages so that they can spend their time leasing apartments. The company graduated from the highly respected Flashpoint Startup Engineering program at GA Tech and is working on an exciting and fast-growing $1.0 billion+ opportunity.
We are now staffing and looking for motivated and experienced people who want to join the team. This is a great opportunity to do something big. Plus, you will get to have a lot of direct input into how things are set up and are accomplished.
We are actively looking and want to make a deliberate, but fast decision. Your references will be very important.
To apply for this job email your details to email@example.com