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CUSTOMER SUCCESS COORDINATOR

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Website zetohomes Zeto

A trusted manager for your home

Zeto’s mission is to bring back the joy of homeownership. A single trusted resource that every homeowner in America can rely on.  We are looking for a Customer Success Coordinator who is extremely organized with great customer success skills.

What You’ll Do:

  • Deliver excellent customer success daily, going above and beyond when possible
  • Reply politely and promptly to customer tickets via email, text, or phone
  • Schedule visits, quote, repairs, and payments for customers
  • Connect customers to vendors for other household maintenance items
  • Handle urgent home items with tact and speed
  • Troubleshoot unique or unusual home issues when necessary
  • Manage internal logistics like onsite visits and success expert hours and onboardings
  • Recommend and implement process improvements and ongoing documentation

What We Look For:

You will perform the necessary work to maintain private home residences. You will be required to handle various issues every day, and you will be required to wear many hats to get the job done. You must take pride in your work and be detail-oriented to complete the job with the quality that we pride ourselves in.

  • College degree or 1-3 years previous work experience in customer success
  • High empathy for customers
  • Excellent follow-up and organization skills
  • Ability to problem-solve with minimal direction
  • Comfort with technology-centered, fast-paced, ever-changing environments
  • Our core values encompass who we are and how we interact with our teammates and customers. We are looking for someone who embodies these values and wants to join a team environment: Wisdom, Integrity, Humility, Connection, and Excellence. 

Why Zeto?

Zeto is a fast-growing company out of the Atlanta Ventures Studio, located in the Atlanta Tech Village.
We offer competitive salaries, a flexible & results-driven working environment, untracked time off, telecommuting days, 401k match, health, and dental coverage.

 

To apply for this job email your details to christian.ries@zeto.com