Associate Product Manager / Customer Success

About the job
What We Do

Every company in America has a marketing compliance problem. They just don’t know it yet.

Right now, billion-dollar brands are getting sued, fined, and shut down because a landing page had the wrong disclaimer. A social post missed a disclosure. An influencer went off-script. The legal review process is broken: weeks of back-and-forth, bottlenecked by overworked compliance teams, while competitors ship faster.

Warrant is the first AI agent for marketing compliance. We give financial services, insurance, consumer goods, and real estate companies instant compliance feedback so they can launch faster, stay audit-ready, and never get caught off guard.

We’re backed by Brickyard, Capitalize VC, Techstars, and Vast Ventures, alongside operators from Brex, Slope, and Mercury. We’re not building a feature. We’re building the category.

Warrant’s pace is not for everyone. We’re in the office five days a week. We routinely put in 10+ hour days. If you need someone to tell you when to start and stop working, this isn’t for you.

Who We Need

Warrant is looking for a Customer Success / Associate Product Manager to sit at the intersection of our customers and our product. You’ll be the person who knows every account inside and out, what they love, what frustrates them, and what they need next, and turns that into a product that wins the market.

This is not a “check in quarterly and send an NPS survey” role. You’ll be in customer accounts daily, running onboarding, managing renewals, and fielding the hard questions. At the same time, you’ll channel everything you learn into product priorities, feature specs, and roadmap decisions that shape what we build.

This is a unique opportunity for someone early in their career who moves fast, thinks like an owner, and wants to build real product intuition by being closer to customers than anyone else in the company.

What You’ll Do

Own the customer relationship. Onboard new customers, drive adoption, manage renewals, and make sure every account gets real value from the platform. You’re the reason customers stay, expand, and refer. Nothing slips through the cracks.
Be the voice of the customer internally. Sit in on every call, track every piece of feedback, and translate it into clear, prioritized product insights. You don’t just relay requests—you pattern-match across accounts and tell us what to build and why.
Shape the product roadmap. Work directly with the CEO and engineering to define what we build next. Write feature briefs, validate ideas with customers, and pressure-test priorities. You’ll have more context on what our users actually need than anyone, and we expect you to use it.
Vibe code solutions. You don’t need to be an engineer, but you will build things. Use AI coding tools—Cursor, Replit, Claude—to prototype internal tools, spin up customer-facing dashboards, create automations, and ship quick fixes without waiting on engineering. If you can describe what you need, you can build it.
Build and manage success systems. Design onboarding playbooks, health scoring, and renewal workflows. If a process can be automated or systematized, you’ll be the one to do it—using HubSpot, AI tools, and whatever else gets the job done.
Get on calls. Customer kickoffs, QBRs, support escalations, product feedback sessions. You’re comfortable talking to compliance officers, GCs, and CMOs, and you know how to make a regulated buyer feel confident in what we’re building.
Track and report on customer health. Own the metrics—NRR, churn, adoption, time-to-value. Build dashboards, flag risks early, and drive the internal conversation on how we keep and grow our accounts.
Test new positioning and use cases. As you see how customers actually use Warrant, you’ll spot opportunities to expand into new workflows, personas, and verticals. Bring those insights back and help us act on them.
Travel. Customer on-sites, industry conferences, prospect meetings. Up to 15%.

What We’re Looking For:

~2 years of experience in customer success, product management, account management, or a generalist role at a startup or high-growth company. You’ve worn multiple hats and you liked it. You don’t need a perfect background—you need to be sharp, organized, and relentless.
You’re customer-obsessed. You genuinely enjoy talking to customers. You can run a smooth onboarding call at 10am and synthesize the feedback into a product brief by lunch. You build trust fast, especially with cautious, detail-oriented buyers.
You think in product. You don’t just collect feature requests—you understand the “why” behind them. You can articulate trade-offs, write a clear spec, and push back when something doesn’t make sense. You’re always asking “what should we build next and for whom?”
You’re AI-native and you vibe code. You use AI tools daily—not as a novelty, but as a multiplier. You’ve used Cursor, Replit, or Claude to build something that actually works: a dashboard, an internal tool, a workflow, a bot. You don’t wait for engineering when you can ship it yourself. You look at every manual process and ask how to automate it, and then you actually do it.
You’re comfortable with ambiguity. Your priorities will shift. Your role will evolve. You’ll context-switch between a customer escalation, a product spec, and a renewal forecast in the same afternoon—and thrive doing it.
You get regulated industries. Maybe you’ve worked in or sold into financial services, insurance, or healthcare. You understand why these buyers move carefully and how to earn their trust.
Bonus points for: Early-stage startup experience, a technical or product background, familiarity with compliance workflows, or experience with tools like HubSpot, Figma, Linear, or Clay.
Bachelor’s Degree.
What You’ll Get:

Competitive compensation. $51,000–$54,000 base with performance bonus tied to company milestones.
Equity. Real ownership in a category-creating company.
Direct access to the CEO and founding team. You’re not filing tickets into a backlog. You’re in the room shaping what gets built.
Accelerated growth. A steep learning curve across customer success and product at a company where your work ships fast and your impact is visible immediately.
A front-row seat to building something that changes how every regulated company in America goes to market.
How To Get An Interview:

Don’t just apply. Show us how you think. Send a 2-minute Loom where you identify the #1 thing we should build next and why. Reach out to our CEO directly. Creativity encouraged.

Requirements added by the job poster

• Commute to this job’s location

• No need for visa sponsorship