Website VIVA Finance Inc
VIVA offers working Americans access to affordable credit
About VIVA Finance
VIVA Finance is an innovative lending company built to serve hard-working Americans. Our mission is to build an inclusive financial system by expanding access to affordable credit. The VIVA difference is that we underwrite our loans using employment-based information rather than credit score, allowing for employees with stable jobs to gain access to credit that they wouldn’t have otherwise.
Founded in 2019, we are a venture-backed start-up that is lean and growing quickly.
We’re focused on building our presence in the Southeast US market and have recently closed on a partnership with a publicly traded company in Atlanta, GA to offer our loans.
Your role in our mission
We’re looking for a motivated, high-quality Operations Analyst to guide our strategy as our growth continues to accelerate. We have originated millions in loans this year, but our goal is to grow over 5x in the next year. This role is incredibly important in helping VIVA to scale and create an inclusive financial system that works for hard-working Americans.
Who You Are
You are most likely to succeed in this role if you are:
· Organized, with the ability to manage multiple projects at once and meet hard deadlines.
· Courageous, and willing to take calculated risks.
· Socially responsible, and want to be a part of a business that will have a positive impact on society.
· Resilient and willing to commit to an exciting journey that comes with growing a business.
· Caring and focused on helping out each and every colleague and customer.
· A team player who wants to be a part of something special.
· Humble, and willing to use constructive criticism as a way to continuously improve.
The Essentials and Duties
· You are passionate about social impact and want to help build a business that makes a difference for everyday people.
· You are degree educated (or equivalent) and have experience in maintaining files and notes for follow up on customer accounts.
· You are creative and can help to identify unique solutions to obstacles that may block your way.
· You are comfortable in new environments.
· You have the technical proficiency to analyze customer inquiries to determine appropriate product literature and communication
· You are proactive in initiating and following up with customers to sell products or services, resolve problems, and answer questions.
· You have the ability to work with all types of people at all levels of organizations in an office with a high-growth start-up mentality.
· You are excited by the prospect of working in a fast-paced and challenging environment.
· You are a persuasive communicator and able to verbalize complex concepts to those with less technical backgrounds.
· You are a team player and willing to do what it takes for the success of the operation.
· You have 1+ years of work experience.
· You are ready to roll up your sleeves and get involved with other areas of the business.
· You have customer-facing experience in a previous job.
· You are proficient in Microsoft Office.
· You have experience working with highly regulated industries.
· You have experience in delivering on established goals in a lean environment.
What You’ll Do
· Manage customer inquiries over phone, chat, email, and text communication.
· Maintain and organize up-to-date databases of customer accounts.
· Create follow up inquiries on existing customer accounts.
· Proactively support the sales and marketing efforts of moving customers through the consumer loan application process.
· Design detailed scripts for customer interaction.
· Outline policies and procedures surrounding VIVA’s operational efforts.
What’s in it for you?
· Competitive salary
· Equity participation
· Fast-growing environment
· Generous company benefits including medical, dental and vision insurance; 401(k), a generous PTO policy and many other perks!
We’re looking for someone who wants to make a difference! We have a great collaborative, entrepreneurial team that is passionate about what we do. If you want to join a team that is out to change the world, then we would love to hear from you.
Learn more at www.viva-finance.com or reach out to Hodges Markwalter at email@example.com with any questions.
To apply for this job email your details to firstname.lastname@example.org