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Customer Success Specialist


Website ukginc Ultimate Software

Our Purpose is People

As a Customer Success Specialist, you begin in our paid training program called Rising Stars that prepares you to be successful in the growing field of Software, Payroll and Human Capital Management. At the end of the training, you will enter a career where you:

Enhance your customer service and account management skills
Support a Cloud-Based Enterprise Application
Become an authority at solving payroll and HR-related issues

Primary/Essential Duties and Key Responsibilities:

Provide in-depth support and solutions to clients to gain more value out of UltiPro
Enter and maintain customer call problem/description detail into Customer Relationship Management System
Resolve issues by making quality decisions as a Subject Matter Expert
Build positive relationships with customers and internal partners

Required Qualifications:

(Knowledge, Skills and Abilities)

Be able to work Central Time Hours (9:30-6:30 ET)
Min of 2 years professional experience utilizing strong customer service skills
Ability to build exceptional working relationships
Strong standout colleague, positive attitude, and real passion for going above and beyond
Strong decision-making, multi-tasking, verbal/written communication, and analytical skills
Ability to work in a fast-paced environment
Intermediate knowledge of MS Office and ability to learn complex software

(Experience, Education, Certification, License and Training)

BS/BA degree or equivalent experience preferred

Preferred Qualifications:

Experience supporting end users within a hosted, Software as a Service offering
Knowledge of Human Resources, Payroll, or Benefits
Experience in Banking, Logistics, Hospitality, or other customer focused industry

To apply for this job please visit recruiting.ultipro.com.