Providing front-line support to our growing customer base for our Business Intelligence analytical product suite, powered by Cognos Analytics. This position requires strong oral and written communication skills that are delivered via e-mail, instant messaging, and phone. The qualified candidate is a team player who is highly-motivated and solution- driven. This position demands excellent time and priority management skills and the ability to handle several tasks simultaneously.
Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune’s Best Places to Work in Technology for 2020 and #2 on the 100 Best Companies to Work For list in 2020. Ultimate is also ranked #2 on Fortune’s 75 Best Workplaces for Women and #9 on its Best Workplaces for Diversity list. Learn more about US here: www.ultimatesoftware.com/careers
Primary/Essential Duties and Key Responsibilities:
Experience in a customer support environment
Experience in payroll or human resource environment
Excellent written and verbal communication is required to communicate with internal and external customers via email or telephone.
Ability to manage expectations of self and others
Strong analysis, task and time management skills
Organized, self-motivated, hardworking, dedicated, with a strong sense of accountability
Positive, ‘can do’ attitude
Experience supporting customers within a hosted, Software as a Service offering
Strong team player
Ability to multi-task
Comfortable managing multiple, high-priority issues
Strong decision-making ability
Strong oral and written communication skills
Excellent organizational and time management skills
Experience, Education, Certification, License and Training
Bachelor’s Degree: Business Admin, Accounting, MIS, or Human Resources preferred
Cognos Product Certifications preferred
UltiPro HRMS Payroll Software knowledge preferred
To apply for this job please visit recruiting.ultipro.com.