Home Specialty Support, WorkForce Ready Product

Specialty Support, WorkForce Ready Product

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Website weareukg UKG (Ultimate Kronos Group)

Our Purpose is People

A Time Specialist in UKG Pro WorkForce Ready(WFR) provides world class expertise to our customers while supporting their WorkForce Ready product. You play a key role in supporting our comprehensive WFR solution, providing in-depth analysis and timely resolutions/workarounds for customer issues in areas such as: time sheet calculations, pay rules, interfaces, leave management, shift patterns and scheduling.

Primary/Essential Duties and Key Responsibilities:

Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise
Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures in order to provide accurate solutions to customers
Issue ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates
Responsible for entering and maintaining customer call problem/description detail integrity in call tracking system

Required Qualifications:

Excellent customer service skills
Strong oral and written communication skills being able to communicate effectively via printed material, on the telephone, and over electronic services
Manage client requests in an accurate and timely manner
Customer-focused, positive and professional attitude
Knowledge of Microsoft Window Operating Systems/Applications as well as communication applications, Microsoft SQL Server a plus

Experience, Education, Certification, License and Training

Experience in handling difficult or sensitive situations
Relevant experience with Time systems or applications with equivalent complexities.
Current enrollment in a college/university degree program, completed degree in relevant field, or equivalent work experience preferred.

Preferred Qualifications:

Knowledge of UltiPro applications or equivalent applications and possess a high technical aptitude
Knowledge of Salesforce
Knowledge of Transact SQL (T-SQL)

To apply for this job please visit recruiting.ultipro.com.