Website Talitrix

Technology

Company Overview

Talitrix is a premier SaaS provider of electronic monitoring solutions tailored specifically for the criminal justice industry. With a commitment to innovation, integrity, and social responsibility, Talitrix delivers advanced technology solutions that enhance public safety, improve offender rehabilitation outcomes, and streamline the operations of justice agencies. With a focus on collaboration and partnership, Talitrix works closely with justice agencies, law enforcement, and community stakeholders to develop customized solutions that address specific program requirements and objectives. Our team of experts provides comprehensive support and training to ensure seamless implementation and ongoing success.

Position Overview

We are in search of a dynamic Director of Operations to join our fast-paced tech company. This role demands proficiency in supply chain management with an emphasis on inventory management and back-office call center operations.  The ideal candidate will be responsible for establishing and documenting procedures, ensuring cross-functional needs are met, and implementing metrics and communication plans to guarantee the delivery of exceptional services for both internal and external customers. The Director of Operations will play a pivotal role in driving efficiency, productivity, and excellence across all operational facets of our organization.

DUTIES AND RESPONSIBILITIES

Lead the implementation of Supply Chain Management best practices to optimize inventory management, procurement processes, and vendor relationships. Establish and execute chain of custody management for all assets.
Oversee call center operations, including defining procedures, monitoring performance metrics, and ensuring exceptional customer service experience.
Oversee billing and collections processes to ensure timely, accurate billing and receivables.
Collaborate with cross-functional teams to streamline processes, improve efficiency, and drive continuous improvement initiatives.
Manage and mentor a team of operations professionals, providing guidance, coaching, and support to foster their growth and development.
Work closely with other functional leaders to ensure alignment on needs.
Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement.
Work closely with the executive team to develop and execute operational strategies aligned with the company’s goals and objectives.
Stay updated on industry trends, regulations, and best practices to ensure compliance and maintain our competitive edge.
QUALIFICATIONS

Bachelor’s degree in business administration, Operations Management, or a related field.
Proven experience implementing best business practices for asset management tracking systems and supply chain management.
Strong knowledge of call center operations, including call handling procedures, workforce management, and quality assurance processes.
Technology startup experience preferred, with a demonstrated ability to thrive in a fast-paced, dynamic environment.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Demonstrated commitment to continuous learning and professional development.
Microsoft Office Suite, General computer skills
Technical Skills

Salesforce (or other CRM)
MS Office – Word, Excel, PowerPoint, SharePoint, Teams
ERP
Call Center Systems
Financial Systems
HR /Payroll/ Administrative Systems
Benefits

Paid Time Off & Holidays
Medical Insurance
Dental/vision Insurance
401(k) Plan
Flexible Spending Accounts (available with some plans)
Company paid Life Insurance, Short and Long-Term Disability
Additional Insurance Plans available
Employee Discount Program
Employee Assistance Program (EAP)

 

To apply for this job please visit workforcenow.adp.com.