Home IT Support Technician

Website SimplepPart LLC

About SimplePart:

SimplePart builds smart world-class eCommerce and Electronic Parts Catalog (EPC) solutions for the world’s leading automakers. If you’ve bought an OEM car part online from a car dealer in the last decade, you likely used SimplePart’s technology. Our marketing, platform and data connects more than 9 million monthly online shoppers to the parts, accessories and service they need to keep their cars running.

SimplePart aspires to reflect the diverse audiences we serve, by building a community of rich and diverse perspectives, ideas, backgrounds and cultures. We’re looking for fresh ideas from all areas.

We are and will always be a data and engineering company – our products handle information at massive scale, extending well beyond off-the-shelf eCommerce. Our teams are fast-paced, versatile and ready to take on technology’s greatest challenges and make an impact on millions of users.

The Role:

We are looking for an IT Support Technician with 0-3 years of experience, a passion for learning, driven mindset, and good internal customer service. They will help with user support requests and should have excellent troubleshooting skills. The individual should be familiar with Windows environments, user VPN, onboarding and offboarding, credential resets, Active Directory, end user provisioning, and working from a ticketing queue.

Key Responsibilities and Qualifications: 

Technical support and troubleshoot end user workstations, laptops, printers, vpn problems
Basic understanding of security best practices
Basic understanding of networking
Software installation
Onboard / Offboard (accounts, passwords, permissions, etc)
Server Patching
User permissions requests
Innovative ideas and unique solutions
Desire to learn quickly and adapt to new environments
Simple documentation skills
Keep active inventory of technology supply and communicate what is needed
Desire to learn and take on challenging tasks and projects
Strong communication skills and ability to provide substantial updates to task and project stakeholders
Ability to stay organized with work and communicate accurate timelines
Independently prioritize most important tasks
Strong analytical skills
Team oriented attitude

The candidate should have extensive experience working with these technologies:

Windows Active Directory
Microsoft Office
Windows Server 2012 R2, 2016, 2019
Duo
Endpoint imaging solutions
Understanding of Role Based Access Control (RBAC)
Antivirus

We offer our employees:

Company paid health/dental/vision/life/disability benefits
Competitive pay
Medical FSA
Dependent Care FSA with company contribution
401k plan with company match
Maternity/Paternity leave
Tuition assistance
Flexible vacation
Vacation bonus
Commuter benefits
Friday lunches
Dog friendly office

SimplePart is an established, solidly profitable company headquartered in Downtown Atlanta’s Fairlie Poplar District.  If you are interested in joining our collaborative group, please apply below. In your application, please be sure to include a cover letter that gives us an idea of your personality, who you are and what you’re all about. We look forward to hearing from you! Be a part of a team of ambitious, lifelong learners who enjoy making an impact and challenging themselves each day.

SimplePart is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Candidates must be authorized to work in the U.S. without sponsorship. No recruiters, please.

 

To apply for this job please visit grnh.se.