Our key customers – global car brands and strategic dealers, as well as strategic corporate partners – each have a dedicated point of contact within SimplePart. The Client Success Manager, Enterprise is our direct link to these high value customers, and is critical to the growth and success of our product and company. This role is part project manager, part teacher, part product manager, part consultant, part friend and partner. You will be the face of SimplePart, and the link between our key customers and internal teams.
We will look to you to ensure that the brands you’re responsible for are getting the most out of SimplePart as a company. To do that you will need to understand their needs, and the goals driving them – and help us grow to meet them. This will include working with these key customers to scope and manage projects, monitoring and reporting on performance, building business cases for key initiatives, presenting to our contacts at these global brands, as well as working hand in hand with their field staff and dealers to understand and resolve escalated problems. It will be key that you fully understand our business – as well as theirs – and help originate ideas and strategy to engage with new opportunities for growth.
You must have the right polish and mix of business and technical background to succeed in this role. We do not need you to be an expert at everything – just to know which team within SimplePart to engage, and when. We are looking for an open, friendly and interactive partnership with our customers – one where we evolve together and can openly brainstorm and share information. The keys to a sound long term relationship are transparency, accountability and trust. In order for our customers to trust us, they must first trust and count on you.
You will lead every interaction we have with these key customers, which will involve some travel – expect no more than two or three days each month. This includes regular conference calls, impromptu calls, project planning, quarterly meetings, individual and group training, conferences and regional meetings. Your primary responsibility is to be proactive, and ensure our key customers are happy with our service.
Manage our relationship with manufacturer partners in the US and Canada
Manage our relationships with key manufacturer partner dealers in the US and Canada
As dedicated point of contact, you may receive after-hours calls on critical issues – however, traditional client and technical support duties are handled by our client services team.
Manage escalated issues for dealers and staff within the brand
5+ years program leadership, innovation, strategy and/or consulting experience
5+ years building and managing relationships
Solid business analysis skills and experience in writing business requirements and mapping processes
Excellent interpersonal and intercultural skills
Critical, creative, and strategic thinking capability
This is a fun, fast-paced, close-knit environment with plenty of room to grow and be creative. We are an established, solidly profitable company with a start-up working environment and a brilliant team. We offer full-time W2 positions with company-paid health/dental/vision/life benefits, FSA, matching 401(k), paid vacation, dog-friendly office, relaxed dress code, eclectic company culture, and a great office location in Downtown Atlanta.
SimplePart is a comprehensive e-commerce solution for automotive manufacturers and dealers interested in engaging the online auto parts consumer. Our dynamic suite of platforms and marketing services are proven to facilitate buyer engagement throughout every step of the purchase process and stage of vehicle ownership. Through constant innovation, SimplePart helps connect drivers with the best parts for their vehicles, one site at a time.
We are a nerdy and data-driven group, using design hand-in-hand with science to stand out in a dynamic retail market. Our portfolio of 1700+ national and dealer websites serves a worldwide user base of more than 4,700,000 unique monthly website visitors and delivers more than 12,000,000 daily page-views.
In your application, please be sure to include a cover letter that gives us an idea of your personality, who you are and what you’re all about.
Candidates must be authorized to work in the U.S. without sponsorship. No recruiters, please.
All offers of employment at SimplePart are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates as a final step in the pre-employment process.
To apply for this job please visit grnh.se.