Home Senior Client Success Manager, Enterprise

Website SimplePart

About SimplePart:

SimplePart builds smart world-class eCommerce and Electronic Parts Catalog (EPC) solutions for the world’s leading automakers. If you’ve bought an OEM car part online from a car dealer in the last decade, you likely used SimplePart’s technology. Our marketing, platform and data connects more than 9 million monthly online shoppers to the parts, accessories and service they need to keep their cars running.

SimplePart aspires to reflect the diverse audiences we serve, by building a community of rich and diverse perspectives, ideas, backgrounds and cultures. We’re looking for fresh ideas from all areas.

We are and will always be a data and engineering company – our products handle information at massive scale, extending well beyond off-the-shelf eCommerce. Our teams are fast-paced, versatile and ready to take on technology’s greatest challenges and make an impact on millions of users.

The Role: 

Our key customers – global car brands and strategic dealers, as well as strategic corporate partners – each have a dedicated point of contact within SimplePart. That Senior Customer Success Manager is our direct link to these high value customers, and is critical to the growth and success of our product and company. This role is part project manager, part teacher, part product manager, part consultant, part friend and partner. You will be the face of SimplePart, and the link between our key customers and internal teams.

We will look to you to ensure that the brands you’re responsible for are getting the most out of SimplePart as a company. To do that you will need to understand their needs, and the goals driving them – and help us grow to meet them. This will include working with these key customers to scope and manage projects, monitoring and reporting on performance, building business cases for key initiatives, presenting to our contacts at these global brands, as well as working hand in hand with their field staff and dealers to understand and resolve escalated problems. It will be key that you fully understand our business – as well as theirs – and help originate ideas and strategy to engage with new opportunities for growth.

You must have the right polish and mix of business and technical background to succeed in this role. We do not need you to be an expert at everything – just to know which team within SimplePart to engage, and when. We are looking for an open, friendly and interactive partnership with our customers – one where we evolve together and can openly brainstorm and share information. The keys to a sound long term relationship are transparency, accountability and trust. In order for our customers to trust us, they must first trust and count on you.

You will lead every interaction we have with these key customers, which will involve some travel – expect no more than two or three days each month. This includes regular conference calls, impromptu calls, project planning, quarterly meetings, individual and group training, conferences and regional meetings. Your primary responsibility is to be proactive, and ensure our key customers are happy with our service.

Responsibilities:

Manage our consultative and trusted relationships with manufacturer partners in the US and Canada
Manage our consultative and trusted relationships with key manufacturer partner dealers in the US and Canada
Understand client goals and anticipate future needs to deliver optimal products and solutions
Drive planning sessions to ensure clients are able to fully leverage SimplePart’s products and services to meet their performance and operational goals.
Liase with Customer Support, Product, Marketing and Development as needed to support customer outcomes.

Qualifications:

6+ years program leadership, innovation, strategy and/or consulting experience
6+ years building and managing relationships
Solid business analysis skills and experience in writing business requirements and mapping processes
Excellent interpersonal and intercultural skills
Critical, creative, and strategic thinking capability
Ability to thrive in a fast paced environment with tight deadlines
A passion for partnership and collaboration.

Bonus Skills:

Blend of consulting, project management, and/or SaaS experience; automotive industry knowledge
Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers
Experience working in Salesforce

We offer our employees:

Company paid health/dental/vision/life/disability benefits
Competitive pay
Medical FSA
Dependent Care FSA with company contribution
401k plan with company match
Maternity/Paternity leave
Tuition assistance
Flexible vacation
Vacation bonus
Commuter benefits
Friday lunches
Dog friendly office

SimplePart is an established, solidly profitable company headquartered in Downtown Atlanta’s Fairlie Poplar District.  If you are interested in joining our collaborative group, please apply below. In your application, please be sure to include a cover letter that gives us an idea of your personality, who you are and what you’re all about. We look forward to hearing from you! Be a part of a team of ambitious, lifelong learners who enjoy making an impact and challenging themselves each day.

SimplePart is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Candidates must be authorized to work in the U.S. without sponsorship. No recruiters, please.

Salary Range: $90,000 – $150,000

 

All offers of employment at SimplePart are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates as a final step in the pre-employment process.

To apply for this job please visit grnh.se.