Responsive Surface Technology (“ReST”) is a sleep technology innovator who delivers the ultimate sleep experience. Our vision is to positively impact one-third of a person’s day.
Our main product is the ReST Bed™, which Engadget called “the smartest smart bed.” The ReST Bed™ uses patented technology to sense changes in pressure and interact with the mattress in order to automatically respond to the sleeper’s comfort and support needs throughout the night.
The product’s unique and compelling value proposition, our entrepreneurial team’s hard work and creativity, and A+ customer service…has propelled us to quick success. We have a passionate consumer base, high profile athlete endorsers, and meaningful press coverage, including being named CES Best in Show and appearing in The Wall Street Journal , Huffington Post, Mens Fitness, and Men’s Journal (https://www.restperformance.com/press/).
Since launching about four years ago, ReST has signed deals with the country’s top mattress retailers, and built a strong ecommerce program.
With more customers than ever before…we now need more customer service help. This entails responding to inbound customer service calls and potential customer calls.
About the Customer Service Manager
We are seeking a Customer Service Manager who will:
– Respond to inbound calls from customers by listening to their issue and ensuring that the customer is satisfied no matter what. This may entail shipping out replacement components.
– Respond to inbound calls from potential customers by answering their questions such that they make a purchase.
– Process and account for returned components.
While much of this role can be done remotely, we do expect at least one day in the office per week.
ReST has a Showroom / office in the fast-growing and fun West Midtown neighborhood: 1000 Marietta Street NW, Suite 106, Atlanta, GA.
To apply for this job email your details to email@example.com