Home Network Administrator

Website National Christian Foundation

National Christian Foundation is the preeminent Christian charitable giving ministry based in Alpharetta, GA, granting over $13 billion to over 63,000 ministries, churches, and charities since 1982. We provide innovative giving solutions for givers, advisors, and ministries. We mobilize resources and inspire biblical generosity so that every person may be reached and restored through the love of Christ. We specialize in helping Christian givers give more and give more wisely through our NCF giving fund and our asset-based giving solutions. We combine a faith-based approach and like-minded local presence with the support and expertise of a trusted national organization.

 

Position Overview

The Network Administrator has strong technical and networking skills. They have a customer service oriented, people first, approach to solving technical problems, are able to shift gears on the fly, and willing to take ownership of issues and see them all the way to resolution.

 

The purpose of this position is to keep the organization’s computer network up-to-date and operating as intended by performing the following duties personally or through subordinate managers.

 

Duties and Responsibilities

1.  General Administration

  • General network and systems administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support)
  • Works with other internal IT teams to integrate new systems and architecture
  • Maintains working knowledge of systems deployed within the NCF environment
  • Participates in after hours on-call rotation

 

2.    Active Directory

  • Configures, troubleshoots, diagnoses, and resolves problems with Microsoft Active Directory 2019 and Azure AD
  • Sets up and maintains DNS and DHCP inside Active Directory
  • Performs system administrative functions on an enterprise level WAN MS Active Directory domain
  • Sets up administrator and service accounts, maintain system documentation, tune system performance, enterprise monitoring, and install system wide software
  • Solid understanding of RADIUS and Microsoft NPS

 

3.  Networking

  • Establishes networking environment by installing, configuring, and maintaining network equipment and systems in according with defined standards or best practices
  • Analyzes and designs LAN, WAN, Voice, and Wireless networks
  • Configures and installs various network devices and services (e.g. routers, switches, firewalls, load balancers, VPN, WLAN, etc).
  • Secures network systems by enforcing policies; defining and monitoring access
  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network consultant(s) and vendor(s) on network optimization
  • Solid understanding of IPSEC, BGP, SD-WAN, and 802.11
  • Solid foundation in FortiGate, FortiSwitch, and FortiNAC preferred

 

4.  Case Management

  • Meet Service Level Agreement goals for response and resolution times; ensure that every issue receives appropriate responses and follow up
  • Analyzes issue reporting patterns to identify potential systemic problems and suggest potentially corrective actions

 

5.  Documentation

  • Documents business processes
  • Creates standard operating procedures
  • Participates in team efforts to optimize support operations, including revision and expansion of knowledge base

 

6.  Other Duties and Responsibilities

  • Network Administrator may be asked to serve on other teams within NCF
  • Network Administrator may be asked to perform project management duties
  • Assists with other duties and projects as assigned

 

7.  Personal, Spiritual, and Professional Development

  • Demonstrates a commitment to personal, spiritual and professional maturity through regular prayer, study of Scripture and other Christian learning mechanisms
  • Maintains professional and technical knowledge by attending educational seminars, workshops, reviewing professional publications, establishing personal networks and participating in professional societies

 

8.  Building Christian Community Through Demonstrating Biblical Principles

  •  Actively integrates biblical principles in day-to-day behavior, exhibiting unremitting integrity and strong moral character
  • Models daily faithfulness to God and love and service to others
  • Prays regularly for employees, givers, and charities involved with NCF
  • Attends weekly NCF Devotions and other NCF community building events

 

Supervisory Responsibilities

Position has no supervisory responsibilities

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have reliable attendance.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

1.  Christ Centered

  • Profession that Jesus Christ is Lord and Savior
  • Lifestyle that is consistent with the teachings of Jesus and the Bible
  • Agreement and support of NCF’s Statement of Faith
  • Demonstrates the values of faithfulness, love, and service

 

2.  Education

  • Bachelor’s degree preferred

 

3.  Experience

  • A minimum of 5 years’ experience in Systems/Network Administration
  • Network+ required
  • Fortinet NSE, CCNA, WCNA, VMware Certified Professional 6 – Network Virtualization preferred
  • Direct experience providing technical support to Windows end users

 

4.  Knowledge Base

  • Windows 10
  • MS Office Suite
  • Windows Server 2016/2019
  • DNS, DHCP, TCP/IP
  • Help Desk Ticketing Software
  • HTML
  • HP Laptops/Servers
  • iOS/Android
  • Microsoft 365
  • FortiSwitch
  • FortiManager/FortiGate
  • FortiNAC
  • VMWare
  • Nutanix
  • Visio diagrams and spreadsheet software
  • Proven aptitude for “real time” problem diagnosis and solving
  • Some working knowledge of charitable, non-profit, foundation, and/or donor related subject matters preferred
  • Able to perform duties independently

 

5.  Competencies

  • A developed knowledge of all aspects of information systems including network and data security
  • Strong attention to detail, perform duties with high level of accuracy
  • Ability to communicate effectively orally and in writing, able to tailor communication style to suit specific audiences
  • Ability to handle multiple tasks and shift priorities as appropriate or as directed
  • Proficient at understanding and translating complex technical concepts for effective communication with non-technical users
  • Ability to compile and maintain reports on outstanding issues
  • Remain calm under pressure.  This position can occasionally demand the ability to produce great results under time constraints and special circumstances
  • Customer Focus – Meet Customer Requirements; Anticipate Customer Needs
  • Good time management skills
  • Self-motivated
  • Ability to work effectively in a team environment
  • Strong troubleshooting skills
  • Maintains sensitive and confidential information as well as business, donor and affiliate confidential matters
  • Is ethical, tactful, and courteous in dealing with all employees and vendors

 

 If you are interested in serving at NCF, please go to www.ncfgiving.com and apply online.

Applicants should be sure to read more about NCF’s vision, mission, and beliefs

 

To apply for this job please visit www.ncfgiving.com.