Home Sr. Enterprise Customer Success Manager

Sr. Enterprise Customer Success Manager

by
  • Full Time Jobs
  • Atlanta

kobiton.com

Kobiton is a mobile app testing platform that accelerates speed-to-market and improves the quality of the user experience by testing on real devices in the cloud or on-premises.

Join one of the fastest-growing tech companies and play an integral role in helping us scale at warp speed. Work with a fantastic group of peers who will inspire you in new ways daily.

Kobiton is on the hunt for a Sr. Enterprise Customer Success Manager to ensure our clients have the right resources at the right time.

Here’s what you’ll do:

  • Establish yourself as a trusted advisor with your customer base
  • Develop customer relationships that promote retention and loyalty
  • Gain deep knowledge about your assigned customer’s business needs, goals, and challenges
  • Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
  • Coach customers on the best way to use the Kobiton platform to obtain business value
  • Work closely with other Kobiton team members to develop a strategic account and success plans
  • Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions
  • Strive to become a subject matter expert on Kobiton products
  • Perform Quarterly Business Reviews with stakeholders within the organization to drive business value and direction

To apply for this job please visit apply.workable.com.