Recently debuting onto INC. Magazine’s list of fastest-growing private companies in the United States, GROUNDFLOOR is ranked in the top 10% in the nation at #402 overall, and as the top financial services company in Georgia. Other recent 2020 accolades include being named to the Housing Wire Tech 100, the Technology Association of Georgia’s Top 10 innovator, and as an Atlanta Business Chronicle Pacesetter. Without question, GROUNDFLOOR is one of the most promising growth-stage companies in the Southeast.
We are currently seeking a Customer Success Specialist who is talented, smart, and energetic to join our growing team. The role will be vital for servicing and supporting our customers, driving customer satisfaction and retention, and supporting development and rollout of solutions that align with our customers’ needs and business objectives. We are looking for a self-starter with an unquenchable thirst for learning and a passion for driving customer success. In this role, you will build strong and lasting relationships with our customers, supporting them through white-glove service, and also help execute on customer experience initiatives that will build and grow relationships and satisfy and delight GROUNDFLOOR’s users. This position will report directly to the Head of Customer Success.
Provide solutions and service to customers, exceeding customer expectations, and offering exceptional customer service at every interaction
Manage customer expectations, evaluate service levels and product satisfaction and provide feedback
Provide input into and contribute to implementing customer service systems and tools (e.g., live chat) that resolve customer issues and identify and address additional customer requirements
Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience
Identify and champion product and service opportunities that will delight our customers
Participate in formulating our overall service and sales strategy
Contribute to a fun and inspiring work environment
- BA/BS degree or equivalent with 3+ years work experience, preferably in marketing consumer products
- Exceptional time management, prioritization, and multitasking skills
- Ability to function well in a fast-paced, informal environment where constant change is the norm and the bar for quality is set high. A can do attitude is a must.
- Ability to take ownership and be accountable and be receptive to coaching but also work independently, with a willingness to offer solutions to business challenges.
- Excellent interpersonal/customer relations skills
- Strong written and verbal communication skills
- Ready, willing and able to learn about our products and support customers as needs arise
- Creative, positive, and high-energy individual with hands-on mentality and excitement for new technologies and emerging trends
Since its launch in 2013, participants in GROUNDFLOOR’s real estate loans have earned annualized returns averaging 10 to 12 percent in a 6 to 12-month timeframe. No prior real estate knowledge is needed, and the $10 minimum is intentionally a low barrier to entry to give everyone the ability to build wealth in real estate. To date, GROUNDFLOOR remains the only platform offering direct participation in individual real estate investments to all on a broad scale, regardless of income or net worth.
Headquartered in Atlanta, GROUNDFLOOR has raised $23.7 million equity capital from a variety of sources, including venture capital and its own online public offerings (IPO). Currently, the company is 22 percent customer owned with nearly 3,800 shareholders.
GROUNDFLOOR is an equal opportunity employer and all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Metro Atlanta area applicants only. To apply for this job please submit resumes to firstname.lastname@example.org.
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