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About This Opportunity: Docebo, the industry leader in cloud-based LMS, is looking for an experienced Technical Deployment Manager to join our growing organization. This is a hybrid role within our Professional Services Team and will provide technical expertise across projects managed by other members of our Professional Services Team while also directly managing a number of customer onboardings and other services such as migrations, consulting hours, and custom scoped technical services.
The Technical Deployment Manager will also work with customers remotely to understand customer needs, and prepare documentation or provide guidance on technical workflows involving the Docebo Platform. An individual in this role will work closely with Sales Engineering, Professional Services, and Account Management Teams.
Scope API needs and define workflows utilizing Docebo’s APIs in order to enable Docebo customers to scope and initiate development efforts.
Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments.
Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc).
Prevent, identify, quantify, and communicate risks internally and externally partner with customers from various countries, managing multiple projects concurrently.
Develop/monitor the overall implementation schedule (including all functional, customization, and integration/technical projects) to meet client objectives
Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers
Minimum of 3 years of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, Support, etc.
Experience working with accounts in the enterprise space and across different verticals
Good understanding of consulting processes and software implementation
A natural inclination to resolve customer problems and help them be highly successful
Extensive knowledge of SAML and other Single Sign-on Protocols
Experience working with Rest APIs and BI tools
Experience building SQL queries
Familiarity with mobile App publication processes
Familiarity with HTTP clients such as Postman for testing web services
Basic coding ability in at least one language
Fast learner, excited and willing to learn new technology on an ongoing basis
Ability to write effective technical documentation
English Fluency (both written and spoken)
A strong desire to become a Docebo product expert
BA/BS or equivalent experience
Ability to travel as required (10% or less)
To apply for this job please visit jobs.lever.co.