Serve as the primary point of contact for new and existing customers.
Manage all post-sales activity for Craft’s Strategic and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan
Ensure customer satisfaction that leads to annual renewals and contract expansion.
Develop a trusted relationship with consistently responsive and expert service.
Monitor contract deliverables and usage to help customers manage and expand their usage of the Craft Enterprise Portal.
Drive adoption across multiple departments, stakeholders, and business users
Host regular check ins with customers as well as quarterly business reviews to ensure adoption of the portal and realization of success criteria.
Answer questions and facilitate data requests, user feedback, and bug reporting to our data, product, and engineering teams.
Act as Voice of the Customer internally to represent customer needs and wants.
Identify and qualify cross-sell and up-sell opportunities and work with the sales teams to grow revenue from existing customers
To apply for this job email your details to firstname.lastname@example.org