Changing how the world schedules
The nature of work is changing and we’re at the center of it all. Since 2013, Calendly has been on a mission to take the work out of connecting so that our customers can accomplish more.
We’re obsessed with providing an elegant, delightful experience for our customers across industries like sales, recruiting, customer success and education. This shapes how we develop, design, market, sell, support and work as a team. We treat each other with respect and understanding, put first things first and never settle. While we’re results driven, we always make time to learn, grow and have fun celebrating our accomplishments.
With our highly disruptive business model, we’re experiencing exciting growth. We’re looking for more people to join our team and help shape a product used by more than a million people worldwide.
About the opportunity
Calendly is looking for a highly motivated individual with a customer-first mindset to join its Customer Success team. In this role, your main priority is to help clients achieve ROI as quickly as possible and develop strong customer relationships that promote loyalty while enabling them to utilize our platform fully. Your objective is to maximize customer retention and success while also influencing monthly revenue.
Our ideal candidate will be a high-performer that is comfortable in a fast-paced, high-volume environment. This role will require exemplary time management skills to understand numerous customers’ business objectives successfully, and effectively guide them towards reaching their desired outcome. Candidates must have outstanding communication skills and be eager to own the client’s success as well as have previous experience managing accounts and an ability to thrive in unknown territory, and a desire to contribute.
Some challenges you’ll get to tackle:
-Guiding customers through account configuration and activation to help them reach their desired outcome
-Developing new processes and procedures geared towards client success and reducing time-to-value
-Managing customer onboarding, development and renewal phases of the customer lifecycle
-Providing on-the-fly technical troubleshooting or basic configuration services
-Monitoring the health of your accounts and ensuring they are meeting their milestones
-Improving and scaling our activation process to shorten the time-to-value for all customers
-Soliciting customer feedback and taking action to improve processes and the experience
-Identifying at-risk accounts and working with Product to mitigate customer churn
-Creating and maintaining Playbooks for the success of the team and customers
-Maintaining product & industry expertise at all times
You should apply if you have:
-4+ years in a Customer Success role with proven results as a high-performer at a subscription-based SaaS company
-A strong technical acumen with the ability to quickly analyze a problem and identify a solution
-A track record of going above and beyond to serve customers and wanting to help them achieve their goals
-Resourcefulness, Drive, and Determination
-A strong interest in the latest technologies and strategies around customer success
-Excellent communication skills and can succinctly explain complex technical concepts
-Impeccable time management skills and an ability to self-direct
-US Citizenship or Permanent Residency (we do not sponsor at this time)
What you’ll enjoy about joining our team
Our team members’ well-being is just as important to us as their work. We offer a competitive salary, unlimited paid time off and flexible remote work options to help maintain work-life balance. We also provide commuter benefits, snacks, happy hours, team-building events and so many other perks!
Join a diverse workforce, leading the way in scheduling automation.
To apply for this job please visit grnh.se.