- This event has passed.
Yelp + GA: Customer Reviews Webinar
June 1 @ 2:00 pm - 3:30 pm
** Join Yelp for Business and General Assembly for a series of workshops focused on empowering business owners.**
This time, we will focus on how to respond to reviews. Responding to your online reviews is a great way to learn from and build goodwill with your most vocal customers.
Responding to a positive review is simple. Start with a Public Comment and give them a genuine, honest, personalized thanks.
For critical reviews, take a step back and look at the review as feedback. Every business has areas they can improve in. With that in mind, take a minute before you respond and collect your thoughts. It’ll take some of that edge out of what you write. Don’t worry. In the end, you can’t please 100% of your customers 100% of the time. Focus on learning, growing, and providing great customer service.