Conflict Resolution & Negotiation Skills

Every great negotiator must know how to resolve conflict because almost every negotiation in business, as in life, is just one stage in a longer-term relationship. Not only can great conflict resolution skills help you to avoid weakening a good relationship, but they can also transform a pretty good partnership into a robust and productive one by building a common foundation. Master the art of managing conflict by understanding when it might provide strategic advantage and when it might undermine your control. Being prepared when entering a negotiation will allow you to focus on the issues and common interests of each party, resulting in an interest-based effective negotiation, as well as positive, long-lasting relationships. This session teaches participants how to turn every situation into a mutually beneficial outcome for all parties and how to professionally handle a disagreement.  At the end of this session, the participant will be able to: •Discover ways to reduce or resolve conflict • Master techniques for managing conflict •Identify elements of negotiation •Clinch the deal! Occurs 5/3/2023 & 5/17/2023 Wed 9 am – 11 am 4 Total Hours of Instructional Time